Privacy Policy

Welcome to hh55. We are committed to protecting the privacy and personal data of every player who visits or registers on our platform. This Privacy Policy explains in clear terms what information we collect, why we collect it, how it is used, and the rights you have regarding your personal data.

By accessing hh55 and using any of our services — including cricket betting, live casino, slots, crash games, and payment transactions — you acknowledge that you have read and understood this Privacy Policy. If you have questions or concerns, please contact our support team at any time.

1. Information We Collect

hh55 collects personal information in order to provide you with a secure, compliant, and personalised gaming experience. The categories of information we may collect include the following:

• Identity and contact details: full name, date of birth, email address, phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh).
• Account credentials: username, hashed password, security questions, and two-factor authentication details.
• Financial and payment data: transaction history, deposit amounts, withdrawal records, and payment method identifiers (such as bKash account numbers, Nagad, or Rocket reference IDs). We do not store full card numbers.
• Technical and device data: IP address, browser type, device model, operating system, session timestamps, and geolocation data (country and city level only).
• Behavioural and gameplay data: games played, betting history, game preferences, bonus usage, session duration, and responsible-gaming self-assessment responses.

Where we ask you to provide personal information, we will always explain why it is needed. Providing certain information (such as identity and age verification details) is a condition of using the hh55 service, because we are legally required to verify that users are 21 years of age or older.

2. How We Use Your Information

hh55 uses the personal information we collect for the following specific purposes, all of which are necessary to deliver a safe and fully functional gaming service to players across Bangladesh:

• Account creation and identity verification: to register you as a player, verify your age (21+ requirement), and confirm your identity in accordance with responsible-gaming obligations.
• Processing payments: to facilitate deposits and withdrawals through local payment channels such as bKash, Nagad, and Rocket, and to maintain accurate financial records of all transactions in Bangladeshi Taka.
• Service improvement and personalisation: to customise the games, offers, and promotions shown to you based on your preferences and past activity, and to improve the overall performance of the hh55 platform.
• Customer support: to respond to your enquiries, resolve disputes, and manage complaints efficiently and in a timely manner.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the platform.
• Legal and compliance obligations: to meet our obligations under applicable laws, including age verification, anti-money-laundering requirements, and responsible-gaming standards.

3. Cookies and Tracking Technologies

hh55 uses cookies and similar tracking technologies to improve site functionality, remember your preferences, and analyse traffic patterns. Cookies are small text files stored on your device when you visit our website. Some cookies are essential for the site to function correctly — for example, maintaining your logged-in session. Others are analytical, helping us understand how players navigate the platform so that we can make improvements.

You may control or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the hh55 platform. We do not use cookies to serve third-party advertising on our site.

4. Data Sharing and Disclosure

hh55 does not sell, rent, or trade your personal information to external parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Trusted service providers: We work with third-party companies that provide services on our behalf — such as payment processors (bKash, Nagad, Rocket), identity-verification providers, and platform-security vendors. These partners are contractually bound to handle your data securely and only for the purpose of providing those services.
• Legal requirements: We may be required by law, court order, or regulatory authority to disclose certain personal information. In such cases, hh55 will comply with its legal obligations while minimising the scope of disclosure to only what is strictly required.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity. We will notify affected users and ensure that the receiving party upholds equivalent privacy standards.

We will never disclose your personal data to third-party advertisers, data brokers, or unrelated commercial entities. Any future change to this stance would require explicit user consent and a prior update to this Privacy Policy.

5. Data Retention

hh55 retains your personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Specifically: account and identity records are retained for the lifetime of your active account and for a minimum period thereafter as required by anti-money-laundering and responsible-gaming regulations. Financial transaction records are retained for a minimum of five years following the date of each transaction.

When data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you as an individual. Players who close their accounts may submit a data-deletion request; we will process eligible requests within 30 days, subject to our legal retention obligations.

6. Data Security

hh55 takes data security seriously. We employ a range of industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmissions, secure and access-controlled server infrastructure, regular security audits and penetration testing, and strict internal access controls that limit data access to authorised personnel only.

While we take all reasonable precautions, no method of data transmission or storage over the internet is completely secure. If you suspect that your hh55 account has been compromised, please contact our support team immediately at [email protected]. We will investigate and respond promptly to any reported security incidents.

7. Your Privacy Rights

As a user of hh55, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected] with your full name and registered email address:

• Right of access: you may request a copy of the personal data hh55 holds about you.
• Right of rectification: if any information we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right of erasure: in certain circumstances you may request that we delete your personal data, subject to any legal retention requirements that apply to your account.
• Right to restrict processing: you may ask us to limit how we process your data while a complaint or rectification request is being resolved.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid privacy rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8. Third-Party Payment Processors

To process deposits and withdrawals, hh55 integrates with third-party payment providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a financial transaction, relevant payment data is shared with the applicable processor solely for the purpose of completing that transaction. Each payment provider operates under its own privacy policy and security standards.

hh55 does not store full debit or credit card numbers. All card-present or card-not-present transactions are handled via tokenisation, meaning that a unique reference token — not your actual card number — is retained in our systems. We strongly encourage you to review the privacy policies of payment partners before initiating transactions.

9. Protection of Minors

hh55 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. During registration, all users are required to confirm their age and, where required, submit identity documents for verification. Any account found to belong to a person under the age of 21 will be immediately suspended and all funds held in that account will be handled in accordance with our Terms and Conditions.

If you believe that a minor has registered on hh55, or if you are a parent or guardian concerned about a child's use of online gaming platforms, please contact us immediately at [email protected]. We will investigate the matter as a priority and take appropriate action without delay.

10. Changes to This Privacy Policy

hh55 reserves the right to update or amend this Privacy Policy at any time. Any changes will be effective immediately upon publication on this page. The "Last Updated" date at the top of this policy will reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

For material changes — such as a new category of data collection or a new third-party sharing arrangement — we will endeavour to notify registered users via email at least 14 days before the change takes effect, giving you time to review the updated policy and, if you wish, close your account before it applies to you.

11. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way hh55 handles your personal data, please contact our Privacy team. We are committed to resolving all privacy-related matters fairly and in a timely manner.

Email: [email protected]