Responsible Gaming at hh55

Our Commitment to Responsible Gaming

At hh55, we believe that online gaming is a form of entertainment — nothing more, and nothing less. For the vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond, gaming is a fun and manageable activity. However, we also recognise that for some people, gambling can become a problem that affects daily life, relationships, and financial stability.

That is why hh55 has built a suite of responsible gaming tools directly into your account. These features are free to use and can be activated at any time. We encourage every player to take a moment to review these options, set personal limits before depositing, and be honest with themselves about how they are using the platform.

hh55 is committed to operating a safe and reliable platform for players in Bangladesh. All account balances are held in Bangladeshi Taka and all transactions — whether via bKash, Nagad, Rocket, or Upay — are protected with SSL encryption. We take your safety seriously, both financially and personally.

Understanding Problem Gambling

Problem gambling is not defined by how often you play or how much you wager. It is defined by the impact gambling has on your life. A person can be a problem gambler whether they play every day or once a month — what matters is whether the activity causes harm to themselves or to those around them.

Early signs are often subtle. Players may begin chasing losses — placing larger bets to try to recover what was lost in a previous session. They may start spending time gaming that was originally set aside for work, family, or rest. Financial pressure can build quietly over weeks before it becomes severe. Recognising these patterns early is the most effective way to address them before they escalate.

Warning Signs to Watch For

• Spending more than you planned or can afford on gambling sessions
• Chasing losses by placing higher and higher bets after a losing session
• Lying to family or friends about how much time or money you spend on gaming
• Feeling restless, irritable, or anxious when you stop playing
• Using gambling as a way to escape stress, loneliness, or personal problems
• Borrowing money or selling assets specifically to fund gambling activity

If two or more of the above apply to you, we strongly encourage you to take a time-out, contact our support team, or reach out to a professional counselling service. There is no shame in seeking help — it is a sign of strength and self-awareness.

Setting Limits and Self-Exclusion

hh55 recommends that every player sets their personal deposit and session limits before they place their first bet. Doing this when you are relaxed and clear-headed — rather than in the middle of an active session — ensures the limits actually reflect your financial reality and not the excitement of the moment.

Deposit limits can be set on a daily, weekly, or monthly cycle. Once a lower limit is applied, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. Session reminders alert you to how long you have been playing, helping you stay aware of time spent in the app.

To activate any limit, time-out, or self-exclusion, log in to your hh55 account and navigate to the Responsible Gaming section in your account settings. Alternatively, contact our support team directly via the email address listed in the footer and they will assist you within minutes.

Players who have been through a period of self-exclusion and wish to re-open their account must contact support and complete an identity verification step. We may ask you to confirm that you feel ready to return to gaming responsibly before the exclusion is lifted. This process protects your long-term wellbeing.

Get Help and Support

If you are concerned about your gambling habits or those of someone you know, reaching out is the right first step. Our support team and these independent resources are here to help.